This Refund Policy is part of our Terms. If a written promo or order states different refund terms, that writing controls for that purchase.
How to request a refund or cancellation
Email support@getproofed.ai with:
- Name / business name and the email used at checkout
- Approximate charge date, last four digits of the card (if applicable), and amount
- A short description of the request (cancel renewals vs. refund)
You may also use our contact page. We aim to acknowledge complete requests within two (2) business days and to submit approved card refunds within seven to ten (7–10) business days after approval. Your bank may take additional days to post the credit.
Summary
| Purchase | Cancel renewals | Refund |
|---|---|---|
| New Pro subscription (first charge) | Anytime in writing | Full refund within 14 days of the first charge if Pro was not put into material production use |
| Renewing Pro month | Before the next renewal | Current prepaid month generally non-refundable; access continues through the paid period |
| Promo / trial that unlocked Pro without a card | N/A or as stated in the promo | No card refund; access ends when the promo period ends unless you subscribe |
| Processor / network fees on a refunded charge | N/A | Interchange and processor fees already incurred are generally not returned except as required by card-brand rules |
1. GetProofed Pro subscriptions
Pro is billed in advance at $49/month (unless a promo applies). Cancel future renewals anytime by written notice to support@getproofed.ai. Cancellation stops the next renewal; it does not automatically refund the month already paid.
14-day satisfaction window. For a brand-new Pro subscription (first charge on a new Pro account), you may request a full refund within fourteen (14) days of the original charge if you have not placed Pro into material production use. After day 14, or after material production use, the initial paid period is non-refundable except as required by law or as a written goodwill credit.
2. Voids vs. refunds
- A void may be possible before the batch settles (often the same business day).
- After settlement, a refund is issued to the original payment method.
3. Billing errors
If we charged you in error (duplicate charge, wrong amount), we will refund or credit the erroneous amount after verification. Contact us before opening a chargeback — we can usually fix errors faster.
4. Chargebacks
Please contact GetProofed / Citinet before disputing a charge with your bank. If a chargeback is filed, we will provide the order record and these policies. Fraudulent or abusive chargebacks may result in account suspension and recovery of chargeback fees where allowed.
5. Cancellations we initiate
We may suspend or cancel Pro for non-payment, suspected fraud, Terms violations, or processor/bank requirements. If we cancel for convenience (not for cause), we will refund prepaid unused subscription time on a pro-rata basis. If we cancel for cause, prepaid amounts already earned are not refunded.
6. How refunds are issued
- Card payments are refunded to the original card
- We do not refund in cash or to a different cardholder except as required by law
7. Non-refundable items
Unless required by law or agreed in writing: settled processor/interchange/chargeback fees; prepaid periods after the applicable cancellation window; services already consumed.
8. Law
Nothing here limits non-waivable rights under New York law or applicable card-brand rules. Unauthorized transactions will be investigated promptly.
9. Contact
108 Village Square, Suite 189
Somers, NY 10589
support@getproofed.ai · 914-449-4600 · Contact