Privacy Notice

Data controller: Citinet Solutions, LLC (GetProofed is a product of Citinet Solutions, LLC)
108 Village Square, Suite 189
Somers, NY 10589
Email: support@getproofed.ai

Product site: https://getproofed.ai

This Privacy Notice describes how we handle personal data when you use GetProofed (getproofed.ai), related pages, and Pro checkout. By using GetProofed, you agree to this notice.

1. Definitions

Nonpersonal data (NPD) is information that is not personally identifiable.

Personal data (PD) means information relating to an identified or identifiable person (sometimes called PII), such as name, email, phone, billing address, or online identifiers.

2. Your rights

Contact us at support@getproofed.ai to exercise privacy rights. We aim to respond within 30 days. Depending on where you live (including CCPA/CPRA, GDPR/UK GDPR, PIPEDA, and similar laws), your rights may include:

• Equal service and price even if you exercise privacy rights
• Knowing whether PD is sold or disclosed, and to whom (we do not sell PD for marketing)
• Access, correction, and — where applicable — deletion or restriction of PD
• Portability of PD you provided to us, subject to trade secrets and legal limits
• Objecting to certain processing (including direct marketing)
• Designating an authorized agent where the law allows
• Filing a complaint with a supervisory authority

We make reasonable efforts to honor access requests even when not strictly required, but we may decline requests we are not legally obligated to fulfill.

3. Information we collect

Job records (on your device and in your account)

Project names, photos, notes, visit logs, and related job records are stored in your browser / on your device (for example localStorage and IndexedDB). When you are signed in, those projects and photos are also backed up to your GetProofed account on our hosting provider (Netlify) so they sync to your other signed-in devices and to people you invite to a project. Photos are only served to signed-in account holders who own or were invited to that project. A free account is required to use GetProofed. Clearing site data removes the copies kept on that device; what is synced to your account stays.

Account and Pro billing

When you start Pro or complete checkout, we may collect: name, email, phone, business name, trade, and billing-related details. Card data is collected through NMI Collect.js / hosted fields and tokenized by our processor — we do not store full card numbers or CVV on GetProofed servers. Pro payments are processed by Citinet Solutions (merchant of record) via NMI, and charges appear on your card statement as “Citinet Solutions.”

Automatic / technical data

Like most sites, we may receive IP address, browser type, device type, operating system, referrer, and pages viewed. We may use cookies or similar tools (strictly necessary, functional, and optionally analytics). You can disable cookies in your browser; some features may not work.

Analytics

We use Google Analytics and PostHog to see, in aggregate, how people use GetProofed — for example which pages are visited, how many accounts are created, and how many photos and invites are added — so we can improve the product. These tools receive technical data such as pages viewed, device and browser type, and an internal account ID; if you are signed in, they may also see your role (homeowner or contractor), your trade, and your plan. We do not send your photos, notes, names, email addresses, phone numbers, or promo codes to them, and we don’t use them for advertising.

To opt out, turn on “Do Not Track” or Global Privacy Control in your browser — GetProofed then doesn’t load these tools at all — or use a content or tracker blocker. You can also use Google’s opt-out for Google Analytics.

Contact forms / email

If you email us or use a contact form, we receive whatever you send (typically name, email, and message content).

Mobile number and text messages (SMS)

Texts are optional. If you turn on Text under Profile > Notifications, we collect your mobile number, the date, time, and version of your consent, and your time zone, and we text you a one-time code to confirm the number. If you enter another person’s cell number to invite them to a project you share, we use it to send that one invite text; the number is saved with that project’s invite list, and we keep a one-way hash of it for rate limits and our do-not-text list. If anyone replies STOP, we record it so that number gets no further GetProofed texts. Texts are delivered by our SMS provider (Twilio). What we send, how often, and how to opt out: Terms — Text messages and getproofed.ai/sms.

4. Legal basis

Where GDPR-style rules apply, we process PD as needed to perform a contract (providing GetProofed / Pro), to take steps before a contract, for legitimate interests in securing and improving the service, and/or with consent where required (for example certain cookies or marketing).

5. How we use and share information

• Provide and improve GetProofed
• Process Pro subscriptions and send receipts / service notices
• Respond to support requests and resolve disputes
• Protect against fraud and abuse
• Comply with law

We do not sell or rent your PD for marketing. We may share PD with service providers who help us operate the product (payment processor/gateway, hosting, email and text message delivery, analytics), under obligations to protect it. We may disclose PD if required by law, to protect rights and safety, or in connection with a merger, sale, or bankruptcy as described for “successors.”

Text messaging: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or rent mobile numbers or SMS opt-in data. The information sharing described above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Retention

On-device job data lasts until you delete it or clear browser storage. Projects backed up to your account are kept until you delete them in the app (deleting a project or photo removes it from your account too) or ask us to delete your account at support@getproofed.ai. Billing and account records are kept as long as needed for legal, tax, and business purposes, then deleted or anonymized.

7. Children

GetProofed is not directed to children under 16. We do not knowingly collect PD from children under 16. Email support@getproofed.ai if you believe a child has provided PD so we can delete it.

8. Security

We use industry-standard measures appropriate to this product (HTTPS/TLS for the website and checkout; processor tokenization for cards; signed-in access checks for synced job photos). No method of transmission or storage is 100% secure. See also our Security and Secure Checkout pages.

9. International transfers

If you access GetProofed from outside the United States, your information may be processed in the U.S. Where required, we rely on appropriate safeguards or derogations for specific situations.

10. Do Not Track

Some browsers send “Do Not Track” (DNT) or Global Privacy Control signals. When your browser sends either one, GetProofed does not load its analytics tools (Google Analytics and PostHog). You can also limit tracking via browser controls, cookie settings, or a tracker blocker.

11. Changes

We may update this notice by posting a new version on this page. Material changes to how we use PD may also be noticed by email when we have your address. Continued use after changes means you accept the updated notice.

12. Contact